How To Identify A Reliable Dispatch Service In Lagos.

 



 Businesses thrive when customers pay for goods and services and in the same vein get full value for what they have paid for in good time without any form of delay be it intentional or unintentional this is when we may give a pass mark to or applaud the customer service expertise of the business owner.

The advent of eCommerce in Nigeria has further simplified things in the sense that consumers can now pay for goods and services from the comfort of their homes or offices and simply wait  for these items or services to get to them without passing through the hassles of going out of their way to get these services, the power of the internet i mus say.

For these business owners whose customer base either relate with them online or in some cases offline transaction having to keep up with the never ending demand of these customers is an uphill task they need to constantly perfect in order to the keep the wheel rolling and as such having an efficient dispatch services that helps convey their goods and services to these esteem customers in prompt time remains paramount.

In Lagos today there are several dispatch services that have seen the light of day all promising to render the best services only for business owners to learn the hard way through delays and disappointments of not meeting expected deadlines, for business owners identifying a reliable dispatch service in Lagos today seem to be an uphill task but to streamline things a bit and as part of our early new year gift we ll outline a few points to look out for when sourcing for a reliable dispatch service .


PROMPT RESPONSE

One area to look at critically when sourcing for a dispatch services to simplify your business is the speed and authenticity of the response you get when you first contact the dispatch service via emails or across the phone most dispatch services today are quite fond off using a dysfunctional or out of date email website and phone number making it impossible to reach out to them at first.

A functional or responsive dispatch service should always update its contact channels  be it email and phone numbers and as well keep its website running with fresh contents to lets prospective clients know its still in business this should help alert its back end staff whenever there,s inquiry and facilitate the needed prompt response so as to relay the much needed feed back that will further open an effective channel of communication. 


EARLY PICK UP TIME

One aspect that distinguishes a reliable dispatch service from the very regular once the promptness of pick up in my years of experience this could make or mar not only the reputation of the dispatch service but as well business for the client, getting to the pick up location and collecting the item in good only ensures for a smooth sail all through.


IN TRANSIT TRACKING

A proper and efficient way to update your clients would go a long way in guaranteeing that much needed assurance, a reliable and efficient dispatch service keeps both the sender and the receiver on the know how as to how the parcel travels before it gets to its final destination . keeping tabs at all time remains the hallmark of a good and reliable dispatch service.


GOODS HANDLING

One sure way to identify a reliable dispatch service for your business is in how your goods or items are handled by its personnel's, a reliable dispatcher would carefully wrap the item either in branded wraps or handle with utmost care before the item gets to its destination, getting the item delivered in shabby or tattered state is never the hallmark of a reliable dispatch service and as such should be looked out for.


FLEET SIZE

They say the more the merrier and this also implies with the dispatch service knowing a reliable dispatch service is in its fleet size, a reliable dispatch service is expected to have a sizable number of bikes in its fleet all in a bid to maintain reliability and promptness in its service.


These are some few tips for business owners to have in mind when looking out for a reliable dispatch service for their business in 2019 we feel that looking out for these factors when making your choice wiill not only maintain reliability for your business but also help in customer retention.


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